Cathy O., Author at ShipMonk | Fulfillment Center | Order Fulfillment Services

After the Order: Customer Service Best Practices

You’ve worked hard to develop your product, build a customer-friendly website, set up your supply chain and fulfillment operations, and...

Let’s assume you’re an entrepreneur with a great idea. You decide to launch an ecommerce store to sell this idea...

Ever wonder what goes on behind the scenes to fill ecommerce orders at a modern-day fulfillment center? Join us as...

There seem to be about a million metrics to watch if you want to run a successful ecommerce business. Which...

If you’re an ecommerce business owner, you’ve already spent a great deal of time and effort developing your products. The...

There are a lot of moving parts to managing an ecommerce supply chain. An ecommerce store owner is expected to...

Fulfillment and distribution are two different processes, right? So why do we sometimes use these two words to describe the...

Anyone who owns an ecommerce brand has unwittingly been through a crash course in ecommerce logistics. Forward logistics, or the...

When you launch an ecommerce business, you make a lot of promises: to yourself, to your family, to your investors,...

What do we mean by distributed inventory? Well, if you’re familiar with Amazon’s practice of adding warehouses all over the...