by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Bea Tanese EcommerceAugust 26, 2020October 22, 2021 6 Ways to Create a Stellar Post-Purchase Experience Fact: The buying process doesn’t end when a customer checks out. While it may be tempting to give yourself a...
by Bea Tanese EcommerceJuly 29, 2020October 22, 2021 Internet Sales Tax for Beginners Aside from accountants and the IRS, very few people are enthusiastic about taxes. But, as an eCommerce business owner, you’re...
by Kevin Sides EcommerceJuly 3, 2020October 7, 2024 Shipping Methods Overview (VCN, UPS, USPS, FedEx, DHL, DHL Express, Passport) There’s a lot of shipping information to sort through if you’re an...
by Bea Tanese EcommerceMay 13, 2020October 22, 2021 Key Roles for Young eCommerce Companies It’s time to put your baseball caps, fedoras, and beanies to rest, because the days of wearing many hats are...
by Bea Tanese EcommerceOctober 3, 2019November 16, 2022 Preparing for Black Friday & Cyber Monday: A Checklist for eCommerce Business Owners Cool weather, Lifetime movies, and pumpkin spice. For some, these are the harbingers of the holiday season — a magical...
by Bea Tanese EcommerceOctober 1, 2019February 1, 2022 A Simple Checklist for Starting Your eCommerce Business The Golden Age of eCommerce is here, and it’s knocking at your door. If you’ve decided to answer, you’re one...
by Kevin Sides EcommerceDecember 31, 2018October 22, 2021 Selling & Shipping on Walmart and Jet.com as Easy as Amazon If your store has been existing on Amazon alone, it’s time to diversify your revenue streams. It’s a fact: Amazon...
by Kevin Sides EcommerceAugust 10, 2017February 1, 2022 Contextual Commerce: How Small Brands Can Compete What is contextual commerce? While the term contextual commerce has become more popular recently, the concept it describes is not...
by Kevin Sides EcommerceMarch 27, 2017October 22, 2021 eCommerce Solutions for a Checkout Page That Converts You’ve spent countless hours perfecting your products. Your website is fully branded, beautifully designed, properly organized, and mobile-responsive. Customers are...
by Kevin Sides EcommerceJanuary 16, 2017February 1, 2022 Which Is the Best eCommerce Shopping Cart? It’s easy enough to put yourself in your customers’ shoes. You know what sort of UX entices you to click...