by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Kevin Sides ShippingDecember 10, 2018October 22, 2021 Why Shipping Is the Biggest Factor in the Customer Loyalty Loop Most retailers are very familiar with the first half of the buyer’s journey: the consumer becomes aware of a problem,...
by Kevin Sides ShippingApril 10, 2018October 22, 2021 How to Improve Shipping Speed in eCommerce When you own an eCommerce company, one of the last things you’ll want to typically think about is logistics. Nowadays,...
by Kevin Sides ShippingFebruary 16, 2017October 22, 2021 How to Set Up Shipping Rates for Your eCommerce Store “How do I set the shipping rates in my ECommerce store?” “How much should I charge my customers for shipping?”...
by Kevin Sides ShippingFebruary 8, 2017October 22, 2021 What Is Shipping Insurance? During the months of November and December 2016 alone, the USPS estimated it would deliver 750 million packages, up 12%...
by Kevin Sides ShippingNovember 14, 2016June 5, 2023 What Is Volumetric Weight and How Is It Calculated? Have you ever tried to close a suitcase, but you couldn’t zip it all the way because it was too...
by Kevin Sides ShippingSeptember 26, 2016October 22, 2021 The 8 Best Shipping Practices You Shouldn’t Ignore [with Infographic] You’ve worked hard to gain 99% control over your customers’ experience with your brand. You’ve developed your product, built your...
by Kevin Sides ShippingMay 26, 2016June 5, 2023 3 Secrets to Cheaper Subscription Box Shipping 1) Ship Subscription Boxes by Cubic Weight One of the most efficient ways to reduce the cost of subscription box...
by Kevin Sides ShippingMay 26, 2016July 15, 2022 7 Best eCommerce Shipping Strategies for Small Businesses I hate to be the one that breaks it to you, but your online business may be losing a lot...