April 12, 2023 — Today, the Business Intelligence Group named 92 companies, executives, and products winners in the 2023 Excellence in Customer Service Awards. This annual business awards program recognizes those who stand out across industries for providing exemplary customer service and support. 

ShipMonk is honored to once again win this award. While we drive the industry forward with cutting-edge fulfillment technology, and we offer advanced integrations and features that play a pivotal role in fulfillment solutions, the lifeblood of our logistics dominion comes down to how we take care of our clients and help them take care of their customers. 

“The role of customer service is changing every day and the winners of this year’s program highlight the people, organizations, and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. 

Customer Service Awards Categories

The Excellence in Customer Service Awards celebrate companies that offer their clients exemplary support and are actively developing tools to help them find greater success. There are several categories in the Excellence in Customer Service Awards, including: Executive of the Year, Front-line Pro of the Year, Manager of the Year, Organization of the Year, and Transformation of the Year. ShipMonk is being honored in the “Organization of the Year” portion of the 2023 awards, specifically in the “Medium-Sized Businesses” category, which is for companies with 1,000 – 9,999 employees.

ShipMonk’s Stellar Customer Service

When it comes to ecommerce order fulfillment, effectiveness and efficiency are key. ShipMonk shines in these areas and always strives to enhance customer experience. In response to booming ecommerce sales, last year our company implemented structural and software changes so our clients could meet increasing customer demands. Branded tracking was fine-tuned to boost customer loyalty while providing a seamless post-purchase experience. Other safeguards ShipMonk introduced included ecommerce order spike protection, notifications for at-risk orders, and new order management merge capabilities. 

All this, and more, is part of our understanding that the support we provide our clients is just as critical as the support they provide their customers. These are just some of the reasons why ShipMonk’s customer service continued to keep customers happy over the past year. 

About Business Intelligence Group 

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, the programs run by BIG are judged by business executives who have the experience and knowledge that qualifies them to critically analyze the performance of other companies. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above the average standard. 

Securing the Service You Deserve

Through 2023 and beyond, the ShipMonk team is consistently committed to assisting our clients as swiftly and thoroughly as possible. For more information about ShipMonk’s exemplary work, visit our website to explore all the services we offer. And if you own an ecommerce brand and would like to have confidence that your fulfillment company will be in your corner when you need them, contact us today!