It’s no secret that we’re big on the post-purchase experience. As soon as a customer places their online order, the sales process enters a new cycle that covers everything from picking a product off the shelf to ensuring its safe delivery. However, even with a top-notch team and a wealth of resources, there’s always the potential for things to go wrong along the way.

…. And that’s where MonkProtect, the latest addition to the ShipMonk platform, comes in! MonkProtect’s powerful toolkit enables secure order deliveries and keeps your customers updated and satisfied from start to finish. Keep reading to learn more!

The Features

Delivery Protection

You can cross all your t’s and dot all your i’s, but, in the world of eCommerce logistics, nothing is ever guaranteed to go as planned. Weather conditions, rough handling, and doorstep poachers are all uncontrollable factors that can negatively impact shipping and delivery times.

While MonkProtect can’t prevent forks in the road (literally and figuratively), it can act as an important safety net that reduces customer friction and adds an extra layer of invaluable peace of mind.

Branded Tracking Page

What do all the big eCommerce kahunas have in common? Well, a lot, but branded tracking pages definitely make the list! If you think about it, an unbranded tracking page is similar to a plain cardboard box — effective, does the job, but not all that exciting. 

Adding a splash of personality is more than just painting a pretty picture — customized branded tracking pages have been shown to boost brand visibility and increase customer loyalty. The average customer checks their order status page at least 7 times — why not make the most of it?

Automated Claims Portal

No one likes dealing with faulty orders and unhappy shoppers, and that’s made infinitely worse by a lack of preparedness and/or a confusing layout. MonkProtect’s Automated Claims Portal provides a user-friendly solution that centralizes and automates so that you and your customers can manage pesky claims in a snap.

The Benefits

#1. Increased Revenue Stream

Did you know that 30% of online shoppers say they would buy and spend more if offered insurance coverage at checkout? With stats like that, it’s hard to go wrong. For every MonkProtected purchase, you get a cut of the deal at no extra cost to you. Sounds like a win to us!

#2. Greater Customer Retention

New customers are fabulous, but existing customers are cheaper and more profitable in the long run. Nothing sours a budding relationship quite like order mixups coupled with poor customer service, which is where MonkProtect steps in to save the day. Hey, not all heroes wear capes!

#3. Boosted Credibility

If you’re like most people, negative reviews probably make you a little more hesitant to purchase a product or service. In fact, you may not even take the plunge at all! But, with a better handle on everything that happens after a sale, customers can rest assured knowing that their high expectations will be consistently met.

Getting Started

Loving what you’re hearing? We’re glad! The cherry on top of the MonkProtect cake is that, as a ShipMonk merchant, unlocking an enhanced post-purchase experience couldn’t be easier. Simply visit the MonkProtect website or contact the MonkProtect team to get started.

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