I am so happy I switched to ShipMonk. We no longer have nightmares and problems with shipping, and we are saving a ton of money!

Feat: Stepping Up Their Fulfillment Game with ShipMonk

Feat believes that life is too short to wear boring socks. On a mission to make the most comfortable and colorful clothing in the world, the Feat team sources high-quality, long-lasting materials to create products that infuse fun into every day.

From Campus Craze to Ecommerce Success

After finding success selling fun, brightly-colored socks to fellow students on campus (20,000 pairs! Out of their backpacks!), Feat’s founders moved the business online and secured a 7-figure investment to scale their mission. But after outgrowing in-house shipping, they hired a well-known 3PL whose recurring fulfillment mistakes and poor customer service almost put Feat out of business, costing them over $100,000 in refunds due to late Christmas shipments.

Founders Taylor Offer and Parker Burr weren’t sure if they could trust any third-party logistics company with their brand and customer orders… until they met fellow Forbes 30 Under 30 entrepreneur Jan Bednar, CEO of ShipMonk.

HEADQUARTERS
Los Angeles, California
HEAD HONCHOS
Parker Burr & Taylor Offer
INDUSTRY
Apparel
WEBSITE
www.featclothing.com

ShipMonk: The perfect fit for Feat

Since switching to ShipMonk, Feat has experienced a transformation in its fulfillment operations. ShipMonk’s powerful 3PL platform, designed with fashion brands in mind, has provided Feat with the tools and support they need to scale their business with confidence. 

 

Here’s how ShipMonk helped Feat step up their game:

Effortless order fulfillment: ShipMonk’s platform integrates seamlessly with Fwat’s ecommerce platform, providing a centralized system for managing orders, inventory, and shipping. This streamlined process has freed up valuable time for Feat’s team to focus on product development, marketing, and other core business functions.

Fast and affordable shipping: ShipMonk’s strategic network of fulfillment centers and partnerships with leading carriers has enabled Feat to offer fast, reliable shipping at competitive rates, meeting the high expectations of today’s online shoppers.

Reduced errors and improved accuracy: ShipMonk’s advanced technology and rigorous quality control processes have drastically reduced fulfillment errors, ensuring that Feat’s customers receive the right products on time, every time.

Dedicated support: ShipMonk’s team of fulfillment experts has provided Feat with personalized support and guidance, helping them navigate challenges and optimize their fulfillment strategy.

Feat’s success story: A testament to ShipMonk’s expertise

Feat has sold over 1 million pairs of socks and counting! Their success story is a testament to the power of partnering with a 3PL provider that understands the unique needs of fashion ecommerce brands. ShipMonk’s commitment to accuracy, efficiency, and customer satisfaction has helped Feat build a loyal base of happy customers who sing the praises of their colorful and comfortable clothing.

Ready to experience the ShipMonk difference?
Learn more about ShipMonk’s apparel fulfillment solutions.

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“As the founder, I couldn’t focus on product or marketing because all my energy was focused on fulfillment. With [the other 3PL], I was always worried if orders would make it to customers – and if it would be the right item. Once I switched to ShipMonk, I could focus on other tasks with the peace of mind that fulfillment was working! Since then, I’ve been able to scale Feat by millions of dollars,” said founder Taylor Offer.

 

“The dashboard is so user-friendly. I just check in now and then to make sure nothing’s out of stock. ShipMonk allows me to focus on the other aspects of my business because I know fulfillment won’t have issues. And we’re saving a lot of money in shipping.”

 

“There’s been times where I’ve messed up things. Labeled products wrong or assigned SKUs wrongly. The support ShipMonk gives is amazing. They are very responsive and always correct my mistakes, and the team is so nice and helpful.”
Taylor Offer
Founder of Feat
Taylor Offer

Accomplishments

Sold over 1 million pairs of socks

Featured on Forbes 30 Under 30

Successfully funded Kickstarter Campaign

Product collaborations with celebrity influencers

Stress-free fulfillment is only one click away!