Delivered Duties Paid (DDP) Shipping
Selling internationally is as big a challenge as it is an opportunity. Your process has to be seamless. Whether you’re configuring your ecommerce store, setting up carriers and rates, or accurately completing customs requirements, selling internationally requires a trusted partner to help you build a scalable, profitable program.
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After implementing ShipMonk’s landed cost solution (with DDP international shipping), our clients see massive reductions in customer support issues (up to 60% reduction), and substantially higher conversion rates (up to 30%). Even better? DDP international shipping solutions can rapidly integrate into your store, showing near-instant results.
Landed cost solution & DDP shipping:
- Do you ship internationally?
- Do you want to expand your international reach?
- Do you want to improve your international conversion rates?
- Do you want to improve your customer experience?
Did you answer "YES" to any of these? If so, you're likely a great fit for our landed cost solution.
DDP shipping features
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Transparent duties & taxes at checkout
Managing customer expectations is key to converting. We’ll show the total cost of each order to your customers during checkout, making sure to avoid any unexpected charges. ShipMonk’s landed cost solution shows a clear list of duties, taxes, and shipping fees so your customers can understand and settle all fees in advance of shipping.
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Branded tracking experience
Did you know your customer checks their order tracking, on average, 7 times? Upon shipment, we’ll trigger your ecommerce platform to send an automated email with their tracking link. With ShipMonk’s branded tracking experience, you can customize your brand’s order tracking page for cross-selling and promotional opportunities, keeping your customers coming back for more.
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Proactive exception handling
Ship happens. And when it does, we’ll proactively contact your customers to let them know of any issues with their order’s delivery (examples: attempted delivery, delayed delivery, or incorrect address). You’ll save expensive manual service costs, and ensure you’re building customer confidence in the critical delivery window.
Own the post-purchase funnel with MonkProduct
Pick. Pack. Ship. Protect. MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page help ensure an unbeatable post-purchase experience for your customers.
How to ship DDP (Delivered Duties Paid)
Provide product details
In your store’s configuration, you’ll provide your products’ Harmonized System (HS) Codes and descriptions so that we can calculate the duties and taxes for all of your product combinations.
Integrate our landed cost solution
ShipMonk’s advanced software displays real-time duties and taxes, allowing your customers to prepay and empowering you to use DDP shipping.
ShipMonk picks, packs, and ships your orders
Our warehouse associates expertly pick, pack, and ship the order via a DDP shipping method.
Branded tracking page sent to customer
Once a package ships, ShipMonk’s platform initiates an email from your shopping cart to your customer with a tracking link for their order. Branded tracking pages keep customers on your site (instead of the carrier’s) and have quick access to customer support.
Package clears customs F-A-S-T!
With all the required information already provided, the order breezes through customs as duties and taxes are already paid.
Customer receives their order
Surprise fees are a thing of the past. At the critical moment of (speedy) delivery, it’s your brand’s time to shine!
