3PL Fulfillment

ShipMonk’s background as a 3PL and our extensive professional network allows us to work some serious shipping magic and provide best-in-class service to our merchants. We join forces with many of the world’s most dependable carriers to secure heavily discounted shipping rates, and the best part is that these steep savings are passed directly to you and your customers. In turn, you get complete control over your shipping costs and invaluable peace of mind that your orders will always be delivered on time.

Gone are the days of the logistics stone age. Here at ShipMonk, we’ve lifted the industry out of antiquated technology and “rent-a-warehouse” business models with our powerfully agile and incredibly intuitive order, inventory, and warehouse management technology. From our frictionless API integrations to automated mapping and bundling, our software is capable of mapping SKUs across various sales channels and bundling an infinite amount of product combinations.

Our third-party warehousing system has been strategically designed to assign specific products to an optimized, designated area, which ultimately results in reduced storage fees. Unlike most third-party logistics and order fulfillment companies, we actually charge daily for storage, so that you only pay for the days you use. Moreover, all of our facilities are equipped with a state-of-the-art security system that keeps your valuable inventory safe and sound.

Ship happens. To maintain customer satisfaction at an all-time high, keeping returns and exchanges hassle-free is an absolute must. Once again, that’s where our mastery of third-party logistics comes in handy. Our tailored solutions ensure that returns and exchanges are far from time-consuming and costly, and, instead, a satisfactory experience for you and your customers. Aside from accepting returns from multiple product categories, we’re also able to easily exchange SKUs for different sizes and colors, as well as perform product testing, assessment, and sorting.

Growing eCommerce businesses require special attention, whether it’s to gain traction or transition into full-blown world domination. That’s exactly why we created Happiness Engineers for each and every ShipMonk customer. Happiness Engineers are dedicated account managers that are responsible for answering questions and resolving concerns. All of our Happiness Engineers go through a comprehensive training process, so nothing is too big or too small for them to take on.

ShipMonk offers custom packing procedures that encompass a wide array of situations. Whether it’s removing manufacturer labels, stripping away bulk packaging, or kitting products into bundles, we can do it all. Occasionally, we’ll receive products that need to be modified, but worry not. While some 3PLs like to focus on fast turnarounds at the cost of a little wiggle room, ShipMonk stays flexible enough to adjust to your needs without compromising on speed.

Pick. Pack. Ship. Protect. MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page help ensure an unbeatable post-purchase experience for your customers.