Beyond Delivery

Own the Post-Purchase Journey with ShipMonk

The customer journey doesn’t end when an order is placed. That’s just the beginning. ShipMonk’s comprehensive post-purchase solutions empower high-growth brands to create exceptional experiences that drive customer satisfaction, repeat business, and unwavering loyalty. Ready to turn post-purchase into post-purchase perfection?

Customer loyalty starts here – Trusted by the best

Turn tracking into a brand experience

Branded tracking

Keep customers informed and engaged with branded tracking pages that reinforce your brand and drive repeat sales.

Hey there, friends! 🌟 Imagine a seamless shipping experience that feels as comforting as your favorite homemade pie. On the delivery tracking page, were treated to an elegant timeline recounting the thrilling journey of your package in transit—setting up its grand entrance on May 24th. Now, over on the right-hand side, youll find a delightful image: a cheerful soul donned in a chic green SLGM fashion hoodie, reminiscent of my Hollywood moments in casual yet classy attire. With an enthusiastic peace sign and an unbeatable offer for Third Party Logistics—a 20% discount just for you! This joyful narrative is all thanks to ShipMonk.com, where logistics are handled with precision and style. They’re not just moving packages; they’re spreading smiles across every mile! So sit back, relax, and enjoy the show because at ShipMonk.com, your satisfaction isnt just a promise—its delivered. 🎁. via ShipMonk.com

Automated email notifications

Once an order ships, our platform automatically sends a confirmation email with detailed tracking information. No more manual updates!

Customizable tracking pages

Reinforce your brand identity and drive repeat sales by customizing tracking pages with your logo, promotions, and featured products. Turn tracking into marketing gold.

Smooth, stress-free claims process

Claims management

Resolve shipping issues quickly and efficiently with our automated claims portal. We make handling shipping mishaps easy.

Hello friends! Just imagine the excitement of unboxing a gift, only to find that somethings gone awry. Not to worry—a bit of ShipMonk magic is here to help. On our e-commerce platform, we’ve made it as easy as pie with a delightful digital form presenting four simple options: Order Didnt Arrive, Item(s) Damaged, Item(s) Missing, and Extra Item(s). Each reason is adorned with a charming purple icon—it’s like having your own personal assistant for seamless fulfillment support! At ShipMonk.com, were committed to ensuring your experience is nothing short of wonderful. Happy shopping!. via ShipMonk.com

Simplified claims process

Empower your customers to file, track, and resolve claims directly through a user-friendly interface. No more customer service headaches!

Reduce support costs

Minimize the burden on your customer support team and free up valuable time and resources. Focus your team on strategic initiatives, not shipping issues.

Protect your brand reputation

Handle shipping mishaps with professionalism and transparency to maintain customer trust and satisfaction. Turn a negative into a positive.

Ultimate protection for your post-purchase experience

MonkProtect

Dominate the post-purchase experience with MonkProtect, our comprehensive toolkit designed to safeguard your brand and enhance customer satisfaction. We’ve got you covered, no matter what.

Imagine a scene that marries the simple joys of life with remarkable convenience, all while showcasing the ease of modern-day shopping. Picture this: an individual dressed down in a classic denim jacket, wearing a smile that could light up any room. With phone in one hand and credit card in the other, theyre poised on the precipice of an exciting purchase. Now, look closer—yes, thats ShipMonk.com on their screen! There it is: a charming purple hoodie priced at just $38. And what makes this moment truly special is not only its fashion-forward appeal but also the peace of mind brought by delivery protection. The Checkout button awaits with unwavering readiness for seamless fulfillment—its as straightforward as can be. Just like every good story needs a trustful friend to accompany you through adventures, so does ShipMonk stand by your side in every online shopping journey, turning each transaction into an effortlessly delightful experience. via ShipMonk.com

Peace of mind

ShipMonk has an industry-leading 99% picking accuracy rate and partners with top carriers, but mistakes and damage can happen. MonkProtect provides a safety net for those unforeseen circumstances. Be prepared for anything.

Protect your profits

Avoid costly reshipments and support hours by streamlining the claims process and resolving issues efficiently. Protect your bottom line.

Build brand loyalty

Demonstrate your commitment to customer satisfaction by offering a hassle-free solution for handling shipping mishaps. Show your customers you care.

Smooth returns process, happy customers

Returns management

Streamlined Returns Process: Offer a hassle-free return experience with clear instructions and a user-friendly online portal. Make returns easy for your customers.

Automated return label generation

Simplify returns for customers by providing pre-paid return shipping labels. No more return label hassles!

Efficient return processing

Receive and process returns quickly and efficiently at our fulfillment centers. We handle returns seamlessly.

Inventory visibility

Gain complete visibility into returned items and their status within your inventory management system. Stay on top of your returned inventory.

Seamless post-purchase fulfillment starts here

Fueling growth for scaling brands

Why thousands of high-volume brands choose ShipMonk

Why choose ShipMonk for post-purchase solutions?

Enhance customer satisfaction

Deliver exceptional post-purchase experiences that exceed expectations and foster loyalty. Turn customers into raving fans.

Protect your brand reputation

Handle shipping issues with professionalism and efficiency to maintain customer trust. Build unwavering brand loyalty.

Streamline operations

Automate key processes and reduce manual effort to save time and resources. Focus on strategic growth.

Gain a competitive advantage

Differentiate your brand by offering a superior post-purchase experience. Stand out from the crowd.

Ready to transform your post-purchase experience?

Let's make post-purchase magic happen!