Beyond Delivery
Own the Post-Purchase Journey with ShipMonk
The customer journey doesn’t end when an order is placed. That’s just the beginning. ShipMonk’s comprehensive post-purchase solutions empower high-growth brands to create exceptional experiences that drive customer satisfaction, repeat business, and unwavering loyalty. Ready to turn post-purchase into post-purchase perfection?
Customer loyalty starts here – Trusted by the best
Turn tracking into a brand experience
Branded tracking
Keep customers informed and engaged with branded tracking pages that reinforce your brand and drive repeat sales.
Automated email notifications
Once an order ships, our platform automatically sends a confirmation email with detailed tracking information. No more manual updates!
Customizable tracking pages
Reinforce your brand identity and drive repeat sales by customizing tracking pages with your logo, promotions, and featured products. Turn tracking into marketing gold.
Smooth, stress-free claims process
Claims management
Resolve shipping issues quickly and efficiently with our automated claims portal. We make handling shipping mishaps easy.
Simplified claims process
Empower your customers to file, track, and resolve claims directly through a user-friendly interface. No more customer service headaches!
Reduce support costs
Minimize the burden on your customer support team and free up valuable time and resources. Focus your team on strategic initiatives, not shipping issues.
Protect your brand reputation
Handle shipping mishaps with professionalism and transparency to maintain customer trust and satisfaction. Turn a negative into a positive.
Ultimate protection for your post-purchase experience
MonkProtect
Dominate the post-purchase experience with MonkProtect, our comprehensive toolkit designed to safeguard your brand and enhance customer satisfaction. We’ve got you covered, no matter what.
Peace of mind
ShipMonk has an industry-leading 99% picking accuracy rate and partners with top carriers, but mistakes and damage can happen. MonkProtect provides a safety net for those unforeseen circumstances. Be prepared for anything.
Protect your profits
Avoid costly reshipments and support hours by streamlining the claims process and resolving issues efficiently. Protect your bottom line.
Build brand loyalty
Demonstrate your commitment to customer satisfaction by offering a hassle-free solution for handling shipping mishaps. Show your customers you care.
Smooth returns process, happy customers
Returns management
Streamlined Returns Process: Offer a hassle-free return experience with clear instructions and a user-friendly online portal. Make returns easy for your customers.
Automated return label generation
Simplify returns for customers by providing pre-paid return shipping labels. No more return label hassles!
Efficient return processing
Receive and process returns quickly and efficiently at our fulfillment centers. We handle returns seamlessly.
Inventory visibility
Gain complete visibility into returned items and their status within your inventory management system. Stay on top of your returned inventory.
Seamless post-purchase fulfillment starts here
Fueling growth for scaling brands
Why thousands of high-volume brands choose ShipMonk
“Working with ShipMonk has been an absolute pleasure. The exceptional support and hard work of our account managers have been invaluable to our team at 4Ocean. We’ve been consistently impressed with their dedication and expertise, which have significantly contributed to our operations.”
Dave Vandenabeele
Vice President, 4Ocean
“As a large CPG that has been through several fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve with us. They worked hard to assign the right people to our account, which has made all the difference. We know that our brand is in good hands.”
Jason Welsh
Sr. Fulfillment Manager, Dr. Squatch
“ShipMonk’s Client Experience Team takes the time to walk you through all charges and fees on your monthly billing so you’re fully aware of your finances. The transparency eliminates any confusion and allows us to understand how we can better reduce our monthly costs.”
Will McGinn
COO & Co-Founder
“The Onboarding Team made my first experience with ShipMonk the most pleasant one ever. I want to express my heartfelt gratitude to everyone in this company. The Onboarding Associates make everything so easy. They walk you through every step with a smile and a level of professionalism I have never seen before.”
Khadija Luis
Founder/Owner/AMBR
“ShipMonk has helped us get better at what we do — we’ve seen immediate, tangible benefits. I would absolutely recommend ShipMonk to others with absolute confidence.”
Peter B. Lee
President & CEO, Saranghae
Why choose ShipMonk for post-purchase solutions?
Enhance customer satisfaction
Deliver exceptional post-purchase experiences that exceed expectations and foster loyalty. Turn customers into raving fans.
Protect your brand reputation
Handle shipping issues with professionalism and efficiency to maintain customer trust. Build unwavering brand loyalty.
Streamline operations
Automate key processes and reduce manual effort to save time and resources. Focus on strategic growth.
Gain a competitive advantage
Differentiate your brand by offering a superior post-purchase experience. Stand out from the crowd.