Stop Playing Defense
Start Protecting Your Profits with MonkProtect™
Lost, stolen, and damaged packages are a nightmare for fast-growing DTC brands. They erode customer trust, inflate costs, and put a serious dent in your profitability. You’re working hard to stress less and grow more, and those shipping headaches are getting in the way. Sound familiar?
ShipMonk, your growth partner (not just another 3PL!), gets it. That’s why we’re thrilled to introduce MonkProtect™ – the ultimate post-purchase superhero for high-volume shippers like you. We’re merchant-first, and we built this with your needs in mind. Pick. Pack. Ship. Protect. We’ve got you covered every step of the way.
Transform shipping stress into customer happiness
Level up your post-purchase game
MonkProtect™ transforms your post-purchase experience from a point of pain to a powerful differentiator. We’re talking about turning those dreaded “Where’s my package?” moments into opportunities to build brand loyalty.
Peace of mind, one order at a time
Delivery protection
Say goodbye to customer frustration over lost, damaged, or stolen goods. Offer simple, affordable shipping protection at checkout (starting at just $0.97 per order!) and watch those customer satisfaction scores soar. Seamlessly integrated with the ShipMonk platform, it’s a no-brainer.
Your brand, front and center—even after checkout
Branded tracking page
Why send customers to a generic carrier page when you can keep them engaged with your brand? Our customizable tracking page lets you personalize the post-purchase experience, boosting brand impressions and setting clear delivery expectations. Think seasonal promos, loyalty offers, and referral discounts – turn those tracking visits into repeat purchases!
Effortless resolutions, happier customers
Automated claims portal
Reclaim your time and sanity with our automated claims portal. Customers can easily self-report issues, and our system automatically pushes claims for review and approval. Choose auto-reshipment through ShipMonk or offer a refund – it’s your call. Spend less time on customer support and more time scaling your business.
Keep customers in the know—before they ask
Proactive notifications
Keep customers in the loop every step of the way. From order protection confirmation to automated claims updates, MonkProtect™ minimizes support tickets and keeps customers happy.
Order processing with MonkProtect™
MonkProtect™ easily integrates into your Shopify/Shopify Plus to help you dominate your post-purchase experience.
The benefits
Delivery protection
We’ll reimburse the cost of any lost MonkProtected™ orders.
Increased revenue stream
Enjoy a net gain for every MonkProtected™ order.
Higher customer retention
Turn shoppers into brand devotees with next-level service.
Boosted credibility
Build trust and strengthen your company’s reputation.
Reporting
Get a clear view of the claims processing story of your business.
Critical time savings
The days of endless email return threads are over. MonkProtect™’s Automated Claims Portal lets customers self-report issues.
Plug, play, and protect—without the hassle
Seamless integrations, maximum impact
Just like our 100+ ecommerce integrations, MonkProtect™ is easy to install and manage. Customers see branded options at checkout, and you control everything from our intuitive backend portal.
FAQs about MonkProtect™
For merchants
Can I install MonkProtect™ on my website?
Yes. MonkProtect™ is currently available with in-cart functionality for all Shopify and ShopifyPlus users. For other shopping cart platforms, MonkProtect™ can be universally applied to all orders.
How much does MonkProtect™ cost?
MonkProtect™’s fee structure varies per merchant and is based on package value and volume. Please contact us for a formal quote.
Does MonkProtect™ offer claims processing?
Yes. MonkProtect™’s Automated Claims Portal gives merchants the ability to funnel tickets into an accessible interface.
For customers
What is MonkProtect™?
MonkProtect™ lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect™’s Automated Claims Portal allows you to quickly and easily resolve any issues.
How much does the MonkProtect™ service cost?
MonkProtect™’s service fee is based on the value of the items in your shopping cart.
What happens if my package is lost, damaged, or stolen?
In the case of a lost, damaged, or stolen package, the eCommerce merchant you purchased with will review and process your claim for swift resolution.
How long does it take to file a claim with MonkProtect™?
Most claims will be reviewed, processed, and resolved within 3 to 5 business days.
Am I guaranteed to get my money back?
If your MonkProtect™ claim is approved, your eCommerce merchant will initiate action to either reship or refund your order fees.
Will my package be reshipped?
You may choose to have your package either reshipped or refunded (refunds provided by the merchant).
What shipping carriers are covered under MonkProtect™?
MonkProtect™ is currently available under all major U.S.-based shipping carriers.
Safeguard your post-purchase experience. Choose MonkProtect™.
1. Protect
- Seamless insurance coverage
- Added revenue stream
- Simple integration
2. Track & engage
- On-site tracking vs. carrier pages
- Increase branded impressions
- Improve loyalty and repurchase rates
3. Resolve
- Customers self-report issues
- 10x faster than manual claims processing
- Full native integration to the ShipMonk app