How ShipMonk Works
Focus on Growth, Not Fulfillment
You’ve built a thriving ecommerce brand with exceptional products and a winning strategy. Now, it’s time to scale your operations without sacrificing efficiency or customer experience. Ready to ditch the fulfillment headaches and focus on what you do best? That’s where ShipMonk comes in.
ShipMonk
Your fulfillment partner for growth
ShipMonk’s technology-driven fulfillment solutions empower high-growth merchants to optimize their logistics, reduce costs, and deliver exceptional customer experiences. Our streamlined process and advanced platform are designed to handle the complexities of scaling businesses so you can focus on what matters most: growing your brand.
As your sales soar and your distribution channels expand – whether it’s through your Shopify store, B2B partnerships, or retail giants like Target and Amazon – your fulfillment operations need to keep pace. But managing that growth can quickly become a frenzy. Are you spending more time managing logistics than building your brand?
ShipMonk's technology-driven 3PL solutions empower you to:
Optimize your logistics
Streamline your fulfillment process with our proprietary technology and strategically located network of fulfillment centers. We take the chaos out of logistics.
Reduce operational costs
Leverage our expertise and carrier discounts to minimize shipping and fulfillment expenses. We’re saving you money on fulfillment.
Deliver exceptional customer experiences
Offer fast, reliable shipping and personalized service to delight your customers and build loyalty. Happy customers, happy business.
Focus on strategic growth
Free up valuable time and resources to focus on what you do best: developing your brand and driving sales. We handle the fulfillment; you handle the growth.
Step 1
Ship your products to our global fulfillment centers
Kickstart your ShipMonk journey by having your supplier ship products directly to one of our twelve owned and operated fulfillment centers. Strategically located across the USA, Mexico, Canada, the U.K., and Mainland Europe, our network is built for global reach and lightning-fast delivery.
Smart inventory distribution
Maximize efficiency and reduce shipping costs by strategically distributing your inventory across our network. Our intelligent system automatically selects the optimal fulfillment center for each order, ensuring the fastest delivery times at the best possible rates.
Effortless onboarding & shipping
Getting your inventory to us is easy. Our Happiness Engineers can help arrange freight shipments, leveraging our volume discounts to save you time and money. Plus, our Virtual Carrier Network ensures on-time delivery at the best possible rate. We’re saving you money and time.
Step 2
Sync your stores for omnichannel fulfillment
Connect your entire ecommerce world to ShipMonk with our award-winning 3PL software. We integrate seamlessly with 100+ plug-and-play ecommerce shopping carts, marketplaces, and solution providers. Say goodbye to manual data entry and hello to automation. Our system automatically syncs orders, inventory, returns, and everything else so you can manage all your channels from one central hub. It’s like having your ecommerce command center!
Step 3
Inventory is received and quality control checks ensure product accuracy
Once your products arrive at our state-of-the-art fulfillment centers, we don’t just toss them on a shelf. We meticulously induct them into inventory within the ShipMonk platform. Our team takes photos and precise measurements of every SKU, ensuring top-notch quality control and optimizing your shipping costs from the get-go. We’re talking precision at every step.
Step 4
Surprise and delight with custom packaging options
Unboxing is your brand’s moment to shine. It’s a critical part of the customer experience, and we treat it with the same care and attention you put into your product design. Before any order ships, our team verifies that every detail meets your brand and product specifications. Got custom packaging? Bring it on! ShipMonk prides itself on being flexible enough to meet any brand’s guidelines. Whether it’s gift messaging, promotional inserts, branded stickers, custom boxes, or unique dunnage – whatever you can dream up, we can make it happen. We’ll ensure every order arrives at your customers’ door exactly as you envisioned, creating a wow moment with every delivery.
Step 5
Leverage superior shipping rates with ShipMonk’s virtual carrier network
Our deep roots in the shipping industry, combined with our one-of-a-kind Virtual Carrier Network (VCN), give us the power to offer elite-level service at superior rates from the world’s most reliable carriers. ShipMonk’s VCN ensures your orders are delivered lightning-fast at the best possible cost, every single time. This advanced, adaptable hybrid system – a mix of transportation management and rate shopping – eliminates the guesswork and costly workarounds of other third-party systems. And the best part? It’s included for all ShipMonk clients from day one! We’re saving you money on shipping and simplifying your logistics.
Step 6
Keep customers informed with branded tracking
Once your order ships, ShipMonk’s platform automatically sends a confirmation email to your customer, complete with all the tracking details they need. But we don’t stop there. We take customer communication to the next level with branded tracking pages. This unique feature lets you customize your shipping status pages, turning a simple tracking update into a marketing opportunity. Drive repeat sales with targeted promotions, featured products, and more! It’s a chance to connect with your customers even after the purchase.
Step 7
Your customer’s order is delivered!
The moment of truth! Your order has arrived! This is your brand’s chance to shine, and we’ve built our entire fulfillment process to make sure that happens. We’ve handled every step with care and precision, from receiving your inventory to delivering it to your customer’s doorstep. And even when, occasionally, “ship” happens (because, let’s face it, sometimes it does), we’ve got you covered with our post-purchase suite, MonkProtect™. We’re here to protect your brand reputation and ensure a positive customer experience, no matter what.
Step 8
Dominate the post-purchase experience with MonkProtect™
Even with ShipMonk’s industry-leading 99% picking accuracy rate and partnerships with the best shipping carriers, sometimes things happen. Mistakes and damage are a part of doing business. But how you handle those situations can make or break your brand. Failed deliveries and damaged products can cost you profit, but poor customer service can cost you customers. That’s why we created MonkProtect™, a post-purchase toolkit that takes the burden off your customers and eliminates costly support hours and reshipment efforts for you. With ShipMonk’s automated claims portal, you and your customers can file, track, and resolve claims directly and easily. We’re protecting your profits and your reputation. It’s all part of the ShipMonk difference.
Step 9
Easy and cost-effective returns
Sometimes, “delivered” isn’t the end of the story. Returns are a part of doing business, but they don’t have to be a headache. ShipMonk offers a range of reverse logistics options to help you control costs and keep your customers happy. Our customizable returns solutions are designed to fit your specific needs, so returns are neither time-consuming nor costly. The result? Your customers have a seamless experience, and your bottom line stays protected. We make returns easy for everyone.
Step 10
ShipMonk fulfills all your fulfillment needs
Modern 3PL fulfillment centers are about more than just receiving inventory and shipping orders. They’re about empowering your business growth across multiple sales channels, boosting your distribution opportunities, giving you complete control over your real-time inventory, and ultimately, ensuring total customer satisfaction. ShipMonk does all this and more with our exceptional blend of cutting-edge technology, deep experience, and unmatched ecommerce expertise.
ShipMonk delivers speed, accuracy, and reliability with a merchant-first mindset and uncompromising standards. We’re here to help your business exceed expectations every day.