Know Where Every Dollar Goes
Every fee explained. Every dollar maximized for your success.
Storage
Your products are stored efficiently based on size, sales, and quantity. Each SKU is separated for precise tracking and complete accountability.
Fulfillment fees
Our fees adjust to your order volume, covering essentials like pick-and-pack, receiving, and returns. Detailed invoicing breaks down every charge.
Special projects
Need extra help? From labeling to inventory counts, we handle tasks beyond daily fulfillment to support your unique business.
Shipping
Our Virtual Carrier Network delivers faster shipping at unbeatable rates that our competitors can’t match.
Why leading brands choose ShipMonk
With ShipMonk, you'll get these fulfillment services included at no additional cost
Discounted shipping options
ShipMonk’s Virtual Carrier Network (VCN) is an advanced transportation management strategy that guarantees orders are delivered on time at the best possible rate!
Integrate with all your sales channels
ShipMonk’s fulfillment software integrates with over 100 ecommerce shopping carts, marketplaces, and solution providers for seamless order, inventory, and warehouse management.
Best-in-class customer support
Fulfillment, shipping, and logistics are complex disciplines to master, and it helps to have an expert who can help show you the way! Every ShipMonk client has access to our team of Happiness Engineers to answer any questions or concerns you may have.
Enterprise fulfillment platform
ShipMonk’s proprietary 3PL platform empowers your business to execute enterprise-class fulfillment operations. Our platform, equipped with a robust Warehouse Management System (WMS) and Order Management System (OMS), provides all the features needed for your brand’s growth.
Claims management
If an issue arises, our easy-to-use claims portal allows you to quickly file, track, and resolve it directly within the ShipMonk platform.
International order processing
We ship to 200+ countries, so international orders are treated the same as domestic orders. You sell, and we ship. No ridiculous additional costs.
Tailored services for your business
Every business is different, and so are its fulfillment needs. That’s why we offer additional services to complement your growth strategy.
Returns processing
Our return portal lets you customize how we handle your returns. Fees are per carton and additional items.
Non-palletized container unloading
Free-loaded containers will be charged according to container size
(20′, 40′, 53′).
Lot control
Lot control ensures accurate tracking and management of your inventory which includes identifying, separating, and storing your products by specific lot numbers for a fee, typically billed per carton.
Gift messages
We offer both standard and custom card options for a small fee, allowing you to add a personal touch to every gift order.
Frequently asked questions
Can I use my custom packaging?
Absolutely! We know that the branded and unboxing experience is a crucial opportunity to enhance your customer’s perception of your product and brand. Custom packages are simply billed as an additional item during the pick-and-pack process.
What are batches?
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that contain the exact same combination of items. In order for the assembly line to be efficient, each batch must contain at least 50 orders. If not, there is a batching fee to compensate for setup of the smaller batch size.
Do you offer gift messaging? How much does it cost?
Yes! If your shopping cart supports gift messaging, we can include gift messages in orders and label them as “gift” orders. Here are the 2 options:
1) Print the gift message on a blank 4×6 card provided by ShipMonk.
2) Print the gift message on a custom 4×6 card provided by the merchant (additional pick fee applies).
Can you handle fragile products? Does it cost extra?
Yes, we offer fragile wrapping during the packing process. If you have specific requirements, let us know, and we can accommodate those. Our Happiness Engineers can also assist you with determining the best packaging option for your products. There are additional charges for fragile wrapping based on the product’s dimensions.
What is the monthly minimum & how is it calculated?
The Monthly Minimum is a standardized fee that is determined in conjunction with your pick fees and projected order volume. This fee ensures that we’re correctly:
- Pricing your pick fees
- Addressing seasonality
- Planning labor
- Making accurate volume guarantees to the shipping carriers
During the sales process, we’ll look at your typical monthly order volume and other factors to determine your pick fees. Once pick fees are established, we’ll calculate your Monthly Minimum. We do this by multiplying your monthly order volume by your first item pick fee and then reducing it by 20%
Do you offer storage insurance?
When you store your inventory at ShipMonk, you have two options to insure your product:
1) You add our location to your insurance policy
2) You choose to waive inventory insurance
Each option has its advantages and disadvantages. You can decide which option is best depending on your business’s setup and your product’s value.
What qualifies as a “special project”?
Special projects are one-off tasks that fall outside the scope of the regular pick and pack process or subscription box kitting and assembly. They include jobs like counting inventory, labeling, repackaging and/or bagging products, kitting and/or bundling, quality control, and other generic tasks. Special projects should be submitted to your Happiness Engineer, so they can define the scope and provide a quote for the project prior to commencing with the project.
Is there any cost for the ShipMonk software?
ShipMonk’s 3PL software is included at no charge for all clients, as well as all turnkey integrations. ShipMonk clients have access to the platform to manage inventory, orders, shipping, and more.
Does ShipMonk fulfill B2B/Wholesale/EDI orders?
Yes, ShipMonk can fulfill larger wholesale/retail orders. Click here for more information on our wholesale/B2B services.
How are shipping costs calculated?
Many factors determine the shipping cost of each package, including weight, dimensions, destination, and more. Contact us for a custom shipping analysis to see how much ShipMonk can save you on shipping.
Get a personalized quote
ShipMonk helps fast-growing ecommerce brands scale efficiently. Unlike traditional 3PLs, we prioritize agile operations and fulfillment, and unlike 4PLs, we offer personalized, on-the-ground support.
We help thousands of brands
See why growing brands work with ShipMonk
“Working with ShipMonk has been an absolute pleasure. The exceptional support and hard work of our account managers have been invaluable to our team at 4Ocean. We’ve been consistently impressed with their dedication and expertise, which have significantly contributed to our operations.”
Dave Vandenabeele
Vice President, 4Ocean
“As a large CPG that has been through several fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve with us. They worked hard to assign the right people to our account, which has made all the difference. We know that our brand is in good hands.”
Jason Welsh
Sr. Fulfillment Manager, Dr. Squatch
“ShipMonk’s Client Experience Team takes the time to walk you through all charges and fees on your monthly billing so you’re fully aware of your finances. The transparency eliminates any confusion and allows us to understand how we can better reduce our monthly costs.”
Will McGinn
COO & Co-Founder
“The Onboarding Team made my first experience with ShipMonk the most pleasant one ever. I want to express my heartfelt gratitude to everyone in this company. The Onboarding Associates make everything so easy. They walk you through every step with a smile and a level of professionalism I have never seen before.”
Khadija Luis
Founder/Owner/AMBR
“ShipMonk has helped us get better at what we do — we’ve seen immediate, tangible benefits. I would absolutely recommend ShipMonk to others with absolute confidence.”
Peter B. Lee
President & CEO, Saranghae
