Stepping Up Their Fulfillment Game with ShipMonk

BetterBack’s Story

After raising $1.2 million on Kickstarter, BetterBack founder Katherine Krug sought services from a well-known fulfillment company. Soon after shipping her first backer rewards, the “other” fulfillment company not only began messing up orders, even worse, they refused to take responsibility and failed to communicate their mistakes. When it came time to ship to her Indiegogo backers, Katherine knew it was time to find a better solution. Not only was ShipMonk the perfect fit for her, but we were able to offer better pricing.

In February of 2016, BetterBack was featured on ABC’s Shark Tank and received thousands of orders the weekend after the episode was first aired. With ShipMonk, fulfilling this major influx of orders was not an issue. In fact, all 8,000 orders were picked, packed and shipped the following Monday.