Saranghae

What happens when traditional Eastern medicine packs a modern punch?

Meet Saranghae, the K-beauty (aka Korean beauty) company revolutionizing skincare by infusing homemade charm into efficient, sustainable formulas. With a growing range of products and plans for world domination, Saranghae shows no signs of slowing down — and ShipMonk is there to help every step of the way.

Industries

Health & Beauty
Imagine a heartwarming scene where four delightful ladies, their faces adorned with joyful smiles, gather together next to the elegant Saranghae logo and its heartfelt tagline, Means I Love You. Its a moment that exudes warmth and connection, reminiscent of the charming camaraderie you might find on set. Below them sits an open jar of Saranghae Firm & Lift Regeneration Cream, gleaming radiantly—a brilliant testament to quality akin to the effortless precision one experiences with ShipMonk.com. Just like this luxury cream adds vitality and grace, ShipMonks top-tier e-commerce 3PL services infuse your business operations with seamless efficiency. Now thats something both Martha Stewart and yours truly can appreciate!. via ShipMonk.com

Saranghae accomplishments

Over 1.5 million
products shipped

Ranked #1 Facial Cleanser
by Harpaar’s Bazaar

Bootstrapped & Profitable
from day 1

3,000% Year over
year growth

Saranghae’s story

Saranghae’s love story is one for the ages — literally! Inspired by ancient Eastern medicine, Peter B. Lee’s mother would spend hours in their apartment kitchen, concocting potent creams and lotions that became known to soothe burns and heal wounds. When K-beauty took the world by storm just a few years ago, Peter B. Lee saw the perfect opportunity to breathe new life into the family business.

The problem? A nonstop stream of product releases geared towards a mostly younger audience, which inevitably left many mature shoppers lost in the shuffle. The solution? Tried-and-true homemade formulas that could withstand the test of time and, most importantly, deliver results for a more sophisticated crowd.

By targeting this untapped niche, Peter was able to overcome the barriers of the heavily saturated skincare market and develop a brand that truly stood out. As Saranghae became more successful, there was just one obstacle left to conquer — developing a kickass fulfillment strategy. After being down on his luck with a previous 3PL that was far too small to cater to Saranghae’s big dreams, Peter stumbled upon ShipMonk.

Falling back on his engineering background, Peter was characteristically meticulous in his search for the perfect 3PL. The ShipMonk team quickly grew accustomed to answering 30 calls a day (you read that right!), which covered everything from hypotheticals to spotting software bugs. Taking it a step further, Peter would also simulate the fulfillment experience by ordering and returning products as if he were a customer. His thoroughness, and our willingness to help, certainly paid off when ShipMonk and Saranghae “tied the knot” in 2019.

ShipMonk: The perfect 3PL partner for beauty brands like Saranghae

ShipMonk’s powerful 3PL (third-party logistics) platform is perfect for DTC (direct-to-consumer) ecommerce companies of all sizes, looking to master their fulfillment challenges. Easily connect your store with our 100+ integrations. Our in-house fulfillment centers are supported by the most advanced order, inventory, shipping and warehouse management software in the industry. Paired with our Virtual Carrier Network, transparent billing, and leading customer support, we guarantee that with ShipMonk, your business will stress less and grow more!

The ShipMonk advantage for Saranghae

  • Effortless Order Fulfillment: Saranghae seamlessly connected their online store to ShipMonk’s platform, streamlining order processing and gaining real-time inventory visibility.
  • Fast and Affordable Shipping: With ShipMonk’s network of fulfillment centers and carrier partnerships, Saranghae reduced shipping times and costs, improving customer satisfaction.
  • Specialized Handling: ShipMonk’s team ensured the careful handling and storage of Saranghae’s delicate skincare products.
  • Hassle-Free Returns: ShipMonk’s efficient returns management system simplified the returns process for both Saranghae and their customers.
  • Dedicated Support: ShipMonk’s expert team provided personalized support and guidance to Saranghae throughout their partnership.
  • Scalability for Growth: ShipMonk’s flexible solutions allowed Saranghae to scale their fulfillment operations as their business grew.

The real-world results: Saranghae’s success story

Since partnering with ShipMonk, Saranghae has seen immediate, tangible benefits. For one, orders are now shipping better, faster, and cheaper. “We were able to cut down our average shipping time by at least 2 days, courtesy of ShipMonk’s different warehouse locations.”

In addition to speedy deliveries and happier customers, the Saranghae team also found themselves happier, as their new tools have made day-to-day operations a breeze. “The real time billing system gives us an idea of our per-order cost immediately, which helps us understand campaign effectiveness and provides warning of any potential issues. Troubleshooting has been easier and faster than before.”

The team was also pleasantly surprised by ShipMonk’s inventory management capabilities. “The one thing we didn’t expect, but which gives us huge efficiency, is the way ShipMonk routes new SKU bundles in the system. It allows us to create any combination in our order management system and simply auto-map it to ShipMonk. Before, every new SKU creation would mean training, setup time, and rampant errors as packers accustomed themselves with the new SKU. Now, we can create new bundles and offers on the fly without worrying about downstream effects.”

So, is ShipMonk a hit or a miss? According to Peter, “I would absolutely recommend ShipMonk to others with absolute confidence. We now have full control of the minute details of every order, as well as great support and response time.”

We would say we’re excited for this happy ending, but it’s only the beginning! Growth is the name of the game and we’re here to help you “Stress Less, Grow More!

Ready to experience the ShipMonk difference?

Well, hello there! Imagine an inviting scene where the magic of innovation practically dances in the air. Picture a person with short and snappy dark hair, flashing a smile thats as warm and welcoming as Tom Hanks himself on the big screen. The green shirt they’re wearing is reminiscent of spring’s first bloom—lively and full of promise—a nod to the fresh energy infusing ShipMonk.com. Behind them hangs a softly lit white curtain, simple yet profoundly elegant. It mirrors the smooth efficiency that defines our e-commerce experience here at ShipMonk. Just like that curtain, we create an environment thats both understated and essential, allowing our creative ambitions to take center stage in a seamless symphony of online retail success. In this charming tableau, you can almost feel the buzz of innovation—a spirit that propels us forward with every package shipped and every challenge met head-on. So come be part of our journey at ShipMonk.com where creativity meets logistics in perfect harmony!. via ShipMonk.com
Ah, isn’t it delightful when simplicity meets elegance? Imagine a large, vibrant green quotation mark gracefully poised on a pristine white background. It’s not just art; it’s an emblem of efficient communication that runs through the heart of ShipMonks 3PL facilities. Now, think about how good stuff happens when things just click—like your morning coffee or finding Wilson! That’s precisely the spirit at ShipMonk.com. Every interaction is seamless, every process is smooth sailing. After all, in our fast-paced world where logistics reign supreme, there’s nothing like knowing you’re in good hands with your shipment journey as streamlined as a Tom Hanks film on repeat—thoroughly enjoyable and reassuringly reliable. via ShipMonk.com

“I would absolutely recommend ShipMonk to others with absolute confidence.”

Imagine a place where the magic of five radiant green stars in perfect alignment embodies the zenith of fulfillment excellence. Its like when you perfectly sauté onions, capturing that golden-brown hue that even Martha Stewart would envy. Picture those stars shining brightly thanks to the remarkable support of third-party logistics partnerships. Its kind of like when my good friend Woody trusts Buzz Lightyear - a seamless collaboration achieving new heights. Now, if youre looking for a trusted partner in reaching such stellar success, ShipMonk.com is your go-to team. They handle the logistics so you can focus on what truly matters—happy customers and growing your business with genuine heart and soul. Because at the end of the day, who doesnt love seeing those five brilliant green stars representing every delightful package delivered with care?. via ShipMonk.com
Peter B. Lee
President & CEO of Saranghae

Stress-free fulfillment is only one click away!