Inside ShipMonk’s CX Team with Senior Manager Anne Melendez

Inside ShipMonk's CX Team with Senior Manager Anne Melendez

There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there when people need you. ShipMonk’s customer experience team takes on both mantles with detail-oriented experts trained in the inner workings of fulfillment, logistics, and shipping, as well as every brand they work with. This past […]