Mastering Shipping with Subscription Boxes [Transcription]

Holden the Human points to a shipping box in the shape of a colorful unicorn.

Jesse Richardson from the Subscription School hosted such an amazing, education-filled webinar on Mastering Shipping with Subscription Boxes, that we had to transcribe and truncate parts of the recording into an action packed blog article. We’ve included time stamps for each section in case you wanted to go back and watch specific sections of the […]

How to Set Up Shipping Rates for Your eCommerce Store

Bob the Box gears up for a great journey, and is at a crossroads of what shipping rates he should choose.

“How do I set the shipping rates in my ECommerce store?” “How much should I charge my customers for shipping?” “Can I display live rates on my checkout page?” These are 3 of the most common questions asked by our eCommerce clients. There have been a lot of studies conducted on this topic, but as […]

What Is Shipping Insurance?

Bob the Box steps on a banana, illustrating why shipping insurance is so important.

During the months of November and December 2016 alone, the USPS estimated it would deliver 750 million packages, up 12% from the previous year. FedEx also expected a record-breaking season with a projected 385 million packages delivered while UPS predicted it would deliver over 700 million parcels. With all those seasonal packages in transit across […]

How to Brand Your Shipping to Be Cool and Effective

A freight truck shooting gold coins shows just how effective branded shipping can be for your business.

“Surprise and Delight”. These are customer-experience buzzwords, and they most often revolve around customer support… but they are equally applicable and perhaps most impactful during your customer’s unboxing experience! Intentionally designing this aspect of the customer experience is an integral part of establishing a memorable and sustainable brand. While shipping materials are often an afterthought […]

Which Is the Best eCommerce Shopping Cart?

A shopping trolley overflows with eCommerce shopping carts.

It’s easy enough to put yourself in your customers’ shoes. You know what sort of UX entices you to click the “purchase” button when you’re the one doing online shopping. You put your creativity to work at every level of the sales funnel. But, as a business owner, you need your storefront to do much more than […]

Subscription Box Shipping 101: Size, Durability, & Shipping Rates

Warehouse robots prepare subscription box to be shipped out.

One of the biggest hurdles you’ll have to jump when it comes to your subscription box business is shipping. That’s because today’s customers expect not just a positive buying experience but also a positive unboxing experience. So the appearance of your box—first on the outside, then what’s on the inside—is even of greater importance because […]

ShipMonk’s Tech Stack

A warehouse robot looks at shelving units.

We’re often asked, “How do you guys at ShipMonk keep track of everything? Warehouse operations and software development is one thing, and marketing and sales is a whole nother—how do you do all that?” Well, just like every craftsman building something great, we have a stack of tech tools and software to help us build […]

Why You Shouldn’t Use a Fulfillment Center

Bob the Box holds up a stop sign warning others of when not to use a fulfillment center.

The term order fulfillment refers to every step a company takes from the moment it receives a customer’s order until that order is delivered accurately and safely into the customer’s hands. For most online businesses, the fulfillment process looks something like this: Step 1: Company receives an order through their eCommerce shopping cart or marketplace […]

Transitioning Your Brick-and-Mortar Shop to eCommerce

Brick-and-mortar boxes slide down on a conveyor belt and into a glowing laptop screen.

If you’re considering shutting the doors to your shop and transitioning your business online, you’re not alone. In an increasingly digital age, more and more major brick-and-mortar retailers are moving online. Even major – and profitable – retailers are shutting their doors to focus on digital efforts. Last August, Macy’s, Inc. announced it will be […]

Designing the Perfect Unboxing Experience

A floating hand offers the perfect unboxing experience on a silver platter. Balloons and confetti hover in the background.

The moment of truth: Your customer receives their shipped order. This package contains the item they’ve been anticipating since the moment they clicked ‘Submit Order’. For this precious minute, you have your customer’s full attention. This is your brand’s time to shine. Are you optimizing this unparalleled opportunity to curate a customer’s experience of your […]