You’ve worked tirelessly to attract customers to your online store. They’ve found what they love and clicked “purchase.” But the journey doesn’t end there. The post-purchase experience is just as crucial for building loyalty and driving repeat business. What happens if their package gets stolen, lost, arrives damaged, or isn’t quite right?

It’s a reality that more and more shoppers are facing. In fact, recent data indicates that in 2024, a significant 41% of Americans experienced the frustration of having a package stolen. This can leave your customers feeling disappointed and can understandably impact their overall experience with your brand.

In today’s competitive ecommerce landscape, a seamless and stress-free post-purchase experience is no longer a luxury – it’s an expectation. And that’s where MonkProtect™ steps in.

Why Your Customers Will Thank You for MonkProtect™:

Thinking About Your Customers’ Peace of Mind? When a customer anticipates a delivery, the thought of it being taken from their doorstep can be genuinely upsetting. While it might not be directly within your control, the impact on their perception of their purchase – and your brand – is very real.

That’s where MonkProtect, ShipMonk’s thoughtful post-purchase solution, comes in. We understand the increasing concerns around package security and have designed MonkProtect to offer an added layer of reassurance for both you and your valued customers.

• Hassle-Free Claims: Our automated portal makes reporting issues quick and easy, right within the ShipMonk App.
• Fast Resolutions: Say goodbye to lengthy claim processes. MonkProtect averages a 48-hour resolution time and often includes an automatic reship.
• Stay Informed: Branded tracking provides real-time updates, keeping them in the loop and connected to your brand.

What MonkProtect™ Does for Your Ecommerce Brand:

• Boosts Customer Loyalty: A positive post-purchase experience turns one-time buyers into repeat customers. Consider this: 87% of consumers say a good experience increases their likelihood to buy more. Conversely, a negative experience can be detrimental, as up to 32% of customers will stop doing business with a brand after just one bad experience.
• Saves You Time and Resources: Automating the claims process frees up your support team to focus on other critical tasks.
• Increases Revenue: MonkProtect™ can add to your bottom line while providing valuable protection. Repeat customers are valuable, as 40% of an ecommerce business’s revenue is generated by repeat customers, who also tend to spend 25% more than new customers.
• Enhances Your Brand Reputation: Show your customers you care about their entire shopping journey. In a world where only a small fraction of customers (around 8%) believe they receive superior customer service, excelling in the post-purchase phase can set you apart.
• Seamless Integration: It works effortlessly with your existing ShipMonk setup.

Think of it this way: Every delivery issue is a potential negative touchpoint. MonkProtect™ transforms these challenges into opportunities to shine. By offering this added layer of protection, you demonstrate your commitment to customer satisfaction and build stronger relationships.

Understanding the Basics:

• Protected Item Value (PIV): The value of each item in the order (after discounts), used for claim credits. (Note: Digital items are excluded.)
• Protected Order Value (POV): The total PIV, which determines the small MonkProtect™ fee.

Comprehensive Coverage for Shipping and Fulfillment:

MonkProtect uniquely covers both issues that arise during shipping (lost, stolen, damaged) and those that happen during fulfillment (missing or incorrect items). This end-to-end protection sets ShipMonk apart.

Easy Claim Processing:

When a customer reports an issue, it’s instantly visible in your ShipMonk App. Our team quickly reviews the claim, and upon approval, a reship is often automatically initiated. You also have the option to issue a refund.

MonkProtect: A Smart Investment in Customer Happiness

In today’s ecommerce world, going the extra mile for your customers is essential. MonkProtect™ allows you to do just that, providing them with peace of mind and you with a powerful tool to enhance their post-purchase experience.

Ready to turn delivery challenges into opportunities for customer delight? Contact a MonkProtect™ expert today to learn how this innovative solution can benefit your brand and foster lasting customer loyalty.