by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Geanna C. AwardsAugust 15, 2023August 31, 2023 ShipMonk Shines on Inc. 5000 List for Top US Companies 6 Years in a Row ShipMonk is excited to announce that we’ve made the Inc. 5000 list for the SIXTH year in a row! The...
by Geanna C. Company CultureJuly 5, 2023July 5, 2023 Common Outsourcing Myths Debunked The demands of ecommerce are always evolving; your order fulfillment operations must do the same or risk falling behind. If...
by Geanna C. EcommerceJune 26, 2023June 24, 2023 Signs You’re Ready to Outsource Order Fulfillment You’ve built a strong ecommerce brand with amazing product(s) and are actively growing. As your sales volume increases, you may...
by Geanna C. EcommerceJune 16, 2023June 16, 2023 How Loyalty Programs Benefit Ecommerce Brands From Ghostbusters to Pink Ladies, being part of a special group comes with perks. While most ecommerce brands aren’t giving...
by Bea Tanese EcommerceJune 7, 2023June 14, 2023 Distribution Metrics You Need to Know Success may not be relative, but it sure is measurable. Having goals and actively monitoring, measuring, and making changes to...
by Geanna C. EcommerceMay 23, 2023June 15, 2023 7 Keys to Choosing Your Fulfillment Center Locations Things that customers and ecommerce merchants dislike equally: What is the solution to all these shared issues? Strategically located fulfillment...
by Geanna C. EcommerceMay 18, 2023July 13, 2023 What is MonkProtect? Congratulations! If you’re reading this then you’re an ecommerce brand owner, entrepreneur, or have an interest in ecommerce burning in...
by Cathy O. EcommerceMay 10, 2023June 15, 2023 Taking Your Brand DTC: Building the Right Ecosystem You hear it everywhere. “Retail is dying! The future is ecommerce!” Some of the hype is actually true. Today’s consumers...
by Cathy O. EcommerceMay 2, 2023May 25, 2023 Taking Your Brand DTC: Challenges & Opportunities If you’re reading this, we don’t need to tell you that the retail landscape is undergoing massive changes. Anyone who...
by Geanna C. EcommerceMay 1, 2023April 28, 2023 How Much Warehouse Space Do I Need? 8 Factors Ecommerce Brands Should Consider What makes ecommerce logistics particularly challenging is not only its extensive scope—from packaging to...