by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Geanna C. EcommerceJanuary 5, 2024January 2, 2024 Recovering from Peak Season Order Issues The holiday season is never short on smiles, especially if you’re an ecommerce business that delivers on all fronts. Unfortunately,...
by Geanna C. Company CultureJanuary 4, 2024January 4, 2024 Thank You Thursday Shout Outs – December ShipMonk is privileged to have a lot of hard-working, incredible team members at all our state-of-the-art locations. We love showing...
by Cathy O. EcommerceDecember 27, 2023December 22, 2023 How to Avoid Fulfillment Mispicks in Ecommerce Fulfillment centers have made a lot of progress in the last decade, particularly in terms of their efficiency and native...
by Cathy O. EcommerceDecember 20, 2023December 15, 2023 Last-Mile Delivery Route Optimization for Ecommerce That’s quite a mouthful, isn’t it? Last-mile delivery route optimization is a string of buzzwords only a logistics nerd can...
by Cathy O. EcommerceDecember 15, 2023December 14, 2023 Lessons Learned from Black Friday/Cyber Monday The numbers are in, and once again Black Friday and Cyber Monday sales beat expectations, both online and in-store. Black...
by Geanna C. EcommerceDecember 14, 2023December 14, 2023 Holiday Express Shipping Tutorial Around the holidays, customers may deal with the stress of figuring out what to buy. Ecommerce stores take on the...
by Geanna C. EcommerceDecember 12, 2023December 12, 2023 Holiday Shipping Services & Solutions Strategy and precision around the holidays are as important to ecommerce store owners as lights and ornaments are to the...
by Geanna C. Company CultureDecember 7, 2023December 7, 2023 Thank You Thursday Shout Outs – November ShipMonk is privileged to have a lot of hard-working, incredible team members at all our state-of-the-art locations. We love showing...
by Geanna C. Company CultureDecember 6, 2023December 4, 2023 7 Ecommerce Brand Tips for an Epic Unboxing Experience Whether you’re setting the Thanksgiving table, giving a briefing during a team meeting at work, or wrapping a gift for...
by Cathy O. EcommerceDecember 4, 2023April 1, 2024 7 Reasons to Outsource Returns As your ecommerce businesses powers through the peak shopping season, it’s easy to forget there’s one more peak to climb....