by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Bea Tanese EcommerceAugust 26, 2020October 22, 2021 6 Ways to Create a Stellar Post-Purchase Experience Fact: The buying process doesn’t end when a customer checks out. While it may be tempting to give yourself a...
by Bea Tanese FulfillmentAugust 19, 2020October 22, 2021 Everything You Need to Know About Order Fulfillment Here at ShipMonk, we live, breathe, and eat order fulfillment (okay, maybe not the eating part, but you get the...
by Bea Tanese OtherAugust 12, 2020December 1, 2021 How to Craft the Perfect Product Page on Amazon As an Amazon seller, it goes without saying that you’re facing some pretty stiff competition. With over 2 million active...
by Bea Tanese OtherAugust 5, 2020July 15, 2024 FBA vs. FBM: How to Choose If you’re thinking of selling products online, Amazon.com is a solid place to start. As the 13th largest company in...
by Bea Tanese EcommerceJuly 29, 2020October 22, 2021 Internet Sales Tax for Beginners Aside from accountants and the IRS, very few people are enthusiastic about taxes. But, as an eCommerce business owner, you’re...
by Bea Tanese OtherJuly 22, 2020October 22, 2021 How to Create a Product Page That Converts You’ve spent time building your online store, perfecting your products, and launching marketing campaigns. Now it’s time to reap the...
by Bea Tanese FulfillmentJuly 15, 2020July 15, 2022 5 Signs It’s Time to Change Your Fulfillment Center If there’s any indisputable truth to the world of eCommerce and logistics, it’s that things are constantly changing. What worked...
by Bea Tanese ShippingJuly 8, 2020February 1, 2022 Shipping Hazmat Products: What You Need to Know Your products may be dangerously good, but did you know they can also be actually dangerous? Hazmat (short for hazardous)...
by Kevin Sides EcommerceJuly 3, 2020October 7, 2024 Shipping Methods Overview (VCN, UPS, USPS, FedEx, DHL, DHL Express, Passport) There’s a lot of shipping information to sort through if you’re an...
by Bea Tanese ShippingJuly 1, 2020October 22, 2021 Shipping Delays: What to Expect & What to Do No one likes waiting around for a package to arrive. Although delayed deliveries can sometimes indicate a poor choice in...