by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Bea Tanese FulfillmentJanuary 2, 2020October 22, 2021 Everything You Need to Fulfill Orders In-House What do you and Steve Jobs have in common? Besides the dashing good looks, Steve Jobs started Apple out of...
by Bea Tanese ShippingNovember 20, 2019July 18, 2022 Understanding and Preventing Shipping Surcharges They say there are two kinds of people: those who like surprises, and those who don’t. Of course, we’re talking...
ShipMonk OtherNovember 15, 2019January 27, 2021 Who Are Happiness Engineers? Happiness Engineers are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. Our...
by Bea Tanese OtherOctober 31, 2019December 1, 2021 6 Marketing Tips for the Holidays ‘Tis the season… for some holiday spending. We’ve already covered how to prepare your eCommerce business for the festivities, but...
by Bea Tanese PackagingOctober 16, 2019February 1, 2022 Why You Should Choose Eco-Friendly Packaging and How to Do It Reuse, reduce, recycle! In an increasingly busy world, it’s easy to lose sight of the details. As a small business...
by Bea Tanese EcommerceOctober 3, 2019November 16, 2022 Preparing for Black Friday & Cyber Monday: A Checklist for eCommerce Business Owners Cool weather, Lifetime movies, and pumpkin spice. For some, these are the harbingers of the holiday season — a magical...
by Bea Tanese EcommerceOctober 1, 2019February 1, 2022 A Simple Checklist for Starting Your eCommerce Business The Golden Age of eCommerce is here, and it’s knocking at your door. If you’ve decided to answer, you’re one...
by Bea Tanese OtherAugust 15, 2019June 5, 2023 10 Things to Consider Before Starting Your Subscription Box Service Over the past few years, subscription box services have taken the world by storm. According to Forbes, the subscription ecommerce...
by Kathryn Andrews ShippingJuly 31, 2019May 22, 2023 Why Your Ecommerce Store Should Offer Affordable 2-Day Shipping With the rise of major online retailers such as Amazon Prime, consumers worldwide have heightened expectations of all online retailers....
by Kathryn Andrews OtherJuly 25, 2019October 22, 2021 Top 10 Ways to Lower Shopping Cart Abandonment Rates and Increase Sales Conversions With an ever-increasing pool of eCommerce retailers to choose from, your business must do everything possible to stand out. If...