by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Kevin Sides ShippingFebruary 16, 2017October 22, 2021 How to Set Up Shipping Rates for Your eCommerce Store “How do I set the shipping rates in my ECommerce store?” “How much should I charge my customers for shipping?”...
by Kevin Sides ShippingFebruary 8, 2017October 22, 2021 What Is Shipping Insurance? During the months of November and December 2016 alone, the USPS estimated it would deliver 750 million packages, up 12%...
by Kevin Sides PackagingJanuary 31, 2017May 30, 2023 How to Brand Your Shipping to Be Cool and Effective “Surprise and Delight”. These are customer-experience buzzwords, and they most often revolve around customer support… but they are equally applicable...
by Kevin Sides EcommerceJanuary 16, 2017February 1, 2022 Which Is the Best eCommerce Shopping Cart? It’s easy enough to put yourself in your customers’ shoes. You know what sort of UX entices you to click...
by Kevin Sides OtherJanuary 9, 2017May 30, 2023 Subscription Box Shipping 101: Size, Durability, & Shipping Rates One of the biggest hurdles you’ll have to jump when it comes to your subscription box business is shipping. That’s...
by Kevin Sides FulfillmentDecember 30, 2016October 22, 2021 Why You Shouldn’t Use a Fulfillment Center The term order fulfillment refers to every step a company takes from the moment it receives a customer’s order until...
by Kevin Sides EcommerceDecember 28, 2016October 22, 2021 Transitioning Your Brick-and-Mortar Shop to eCommerce If you’re considering shutting the doors to your shop and transitioning your business online, you’re not alone. In an increasingly...
by Kevin Sides PackagingDecember 5, 2016June 5, 2023 Designing the Perfect Unboxing Experience The moment of truth: Your customer receives their shipped order. This package contains the item they’ve been anticipating since the...
by Kevin Sides InventoryDecember 5, 2016July 15, 2022 Slow-Moving Inventory: What to Do with It When analyzing product sales in your business, you’re bound to find some SKUs that just won’t budge from your warehouse...
by Kevin Sides OtherNovember 15, 2016July 18, 2022 Hacks to Bootstrapping a Trade Show Last June, we exhibited at the Internet Retail Conference & Exhibit (IRCE) in Chicago where we made some fantastic advancements...