Inventory, Orders, and Shipping All In One Place.
If you ask our clients what they love about our eCommerce 3PL fulfillment software, they’d say, “everything”. Don’t take our word for it. Let’s get into the details!
Omnichannel fulfillment platform
The modern 3PL fulfillment center isn’t just about receiving your inventory and shipping to your customers. It’s about powering your business’ growth through: multiple DTC sales channels, bolstering your retail distribution via B2B fulfillment, giving you complete control over your inventory, and ensuring the complete satisfaction of your customers.
Katharine Contag
Founder at Color Clutch
Peter B.
President & CEO at Lee Saranghae
Complete transparency
ShipMonk’s fulfillment software gives you full visibility into every aspect of your fulfillment operations.
- Order timeline
- End-To-End order logs
- Order billing breakdowns
- Advanced reporting
- SKU photos
Dashboard & reporting
Stress less about fulfillment operations and sell more with our powerful reporting suite. From revenue breakouts to real-time inventory reporting across the supply chain, ShipMonk’s fulfillment dashboard is a drone’s-eye view of data-driven clarity.
- Revenue
- Low stock alerts
- Total orders & items shipped
- Fulfillment statuses
- Shipping destinations
- Top products
Delivery protection
Pick. Pack. Ship. Protect. MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page help ensure an unbeatable post-purchase experience for your customers.
Fulfillment software features
ShipMonk empowers your brand to execute enterprise-class fulfillment operations. Whether managing: order inflows, shipping outflows, inventory levels or warehouse management, our platform has all the features to help you dominate your brand’s growth:
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Inventory management
Our proprietary inventory management software allows merchants to add SKUs seamlessly, create bundles, forecast inventory levels, and much more. -
Returns & reverse logistics
Create return labels and know when the items are received. Take advantage of a bevy of reverse logistics options to control costs on returned inventory. -
Backorder management
Take complete control of your backorders. Wait for more inventory, split ship, or alter the items in the order. -
Multiple warehouses
Split inventory across multiple warehouse locations to cut down on shipping times. Now shipping in the US, Canada, Mexico & Europe. -
Claims portal
When mistakes happen, file, track, and resolve claims directly within the claims portal. -
Branded tracking
Utilize the post-purchase tracking page as a place to boost brand awareness and market to your customers. -
Customizing the unboxing experience
We bring your vision to life, from gift messaging to promotional inserts to branded stickers to custom packaging. -
Virtual carrier network
We utilize an expanded network of shipping carriers to find a shipment’s optimal pricing against its desired delivery time. -
Automatic slotting
We’ll monitor inventory sales velocity and place your goods in the optimal warehouse location. -
Auto-merge
Automatically combine unfulfilled orders for the same recipient to save on fulfillment and shipping costs. -
Serialization
Track which unit ships to your customer for each order utilizing Serialization. -
Lot control
Use lot control to trace your inventory for each production and expiration date. Including current inventory levels and visibility into which lot each customer receives.
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Multiple warehouses
You’ll have the option to ship from our east coast or west coast locations, or both.
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Transparent billing
You’ll see an exact breakdown of costs in the billing portal so you can budget accordingly.
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Free integrations
We have over 100 shopping cart and marketplace integrations and setup is always free.
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Freight management
Need help importing inventory? We can help! Your Happiness Engineer will guide you through filing the correct documentation and coordinating freight.
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Enterprise grade security
The security of our customers’ data is extremely important to us, so we take all the necessary measures to protect your data and privacy.
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Returns management
You can create shipping labels for customers directly in your account and receive an alert when returns arrive at our warehouse.
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Actionable reports
Each account will have a dashboard to review a breakdown of costs, orders, number of units, and where you’re shipping to most frequently.
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Special projects
We can execute “special projects” to help you tackle anything outside of the norm.
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User permission
New users are added to your account at no extra charge, and you’ll be able to easily grant and restrict data permissions.
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321 fulfillment
Dramatically reduce tariff and duty fees on internationally-imported inventory.
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MonkProtect
MonkProtect’s Delivery Protection, Automated Claims portal, and Branded tracking Page help ensure an unbeatable post-purchase experience for your customers.
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Best-in-class support
Our Happiness Engineers are trained to be shipping and fulfillment experts. Think of them as your employees stationed at one of our warehouses. Whatever you need, they’ll be there for you.
